2 min read
The Top 5 things that GSS Customers Love that we Do
upwardadmin , Devon Nevius September 9, 2026
Five Things Global Shop Solutions Customers Love About Working With Us
Upward Technology supports manufacturers across the country, but we've held a unique relationship with Global Shop Solutions since 2022, as their only Preferred IT Services partner.
Our mantra is simple: never explain Global Shop Solutions to your IT team again. We've built deep expertise at every level of our team in supporting, enhancing, and collaborating around the ERP system your business runs on.
Here are the five things our Global Shop Solutions customers tell us they value most.
1. Strategy
As important as ERP is to a manufacturer, it's only one part of a sprawling technology ecosystem that has to be orchestrated thoughtfully to get the most out of your production. Servers, networking, security, integrations, printing, automation, AI, analytics, workstations, Wi-Fi, every piece has to be designed for value and effectiveness, and nearly every piece touches the ERP somewhere.
Our clients love that we bring the ERP directly into the broader technology conversation, so every roadmap discussion accounts for the dependencies, risks, and options that come with it.
2. Coordination
Whether it's a system update, an EMS barcode label printing deployment, a Power BI analytics project, or a third-party integration, our clients love that we bridge the gaps between the technology, partners and risks. It gives them an added layer of assurance that the work will meet their objectives.
Translating complex system interactions, validating a scope, surfacing risks early — you need a team that is skating where the puck is going. And you'll never hear us say, "You'll need to talk to your ERP company about that."
3. Advocacy
Sometimes our clients need someone riding shotgun as they work through the complex technology that underpins their business.
Because we know the Global Shop Solutions team, we can start the right conversation with the right person at the right time or escalate an issue when a matter needs extra urgency and attention.
Just as often, clients value having an outside sounding board — someone to validate a decision, brainstorm an approach, or offer an alternative worth considering.
4. Integrations
Global Shop Solutions is a comprehensive quote-to-cash solution, but nearly every business runs other systems that have to complement the ERP — most commonly Microsoft.
Over the years, we've been part of dozens of less common integration discussions, from ADP HR solutions to Machine Metrics shop floor data collection to Power BI dashboards. Our clients love that they can bring these questions and challenges to us and get a knowledgeable and impartial opinion in planning, and a partner in execution.
5. Redundancy
Almost every Global Shop Solutions client has someone internally who has become the default in-house ERP expert — whether they signed up for the role or not! That arrangement is stressful for the person and fragile for the business. When they're out of the office, buried in other responsibilities, or out of their depth, operations feel it.
A partner with real Global Shop Solutions experience gives your business redundancy and a safety net, so you can bridge those disruptive stretches with a trusted resource at your side.
The bottom line
At the heart of Upward Technology, customers find a knowledgeable, hard-working, sincere, and detail-oriented IT services partner for manufacturers— one that meets every issue with a consistent sense of urgency and empathy. Our Global Shop Solutions customers are a center of excellence for us, and one of the areas where we deliver the most value.
If you run Global Shop Solutions and you've ever had to explain it to your IT provider, we'd welcome a conversation. [Let's talk.]
Upward Technology supports manufacturers across the country, with Certified CMMC Professionals on staff and secure enclave deployments currently in progress. We are also the only Preferred IT Services partner of Global Shop Solutions. If you would like a second set of eyes on where your compliance scope actually begins and ends, we would welcome the conversation.